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Auberge sur Mer

A centennial inn located directly on the St. Lawrence River, in the magnificent village of Notre-Dame-du-Portage, near Rivière-du-Loup, Auberge sur Mer is at the crossroads of the Maritimes and Gaspésie.

Privacy Policy

This privacy policy outlines the practices of 9051-6477 Québec Inc. (Auberge sur Mer) regarding the handling of your personal information.


For simplicity, 9051-6477 Québec Inc. (Auberge sur Mer) will hereinafter be referred to as "Auberge sur Mer."

This privacy policy describes the types of personal information we may collect, how we use that information, how we protect your personal information, when we may disclose your personal information to third parties, and when we may transfer your personal information outside of your country of residence. This privacy policy sets out the following:

1. Scope

2. The data we collect

3. Communications and electronic notifications

4. Your consent

5. Right to withdraw consent

6. Disclosure of personal information

7. Security

8. Retention of personal information

9. Locations, storage, and cross-border transfers

10. Children

11. Updating your information and access to it

12. Third-party privacy policies

13. Role of the privacy officer

14. Disclosure statement

15. Changes to the privacy policy

16. Third parties beyond our control

17. Rights of individuals under the EU General Data Protection Regulation (GDPR)

The privacy policy is a statement of principles, guidelines, and practices governing the protection of personal information, how that information is used and/or disclosed, and the choices you can make regarding how your information is collected by Auberge sur Mer through the channels described below:

- Our website or corporate social media platforms (www.aubergesurmer.ca), including the Wi-Fi network login pages of any of our locations (collectively referred to as our "Websites"), through which you can access this privacy policy;

- The transfer of transaction data from OTAs (Online Travel Agencies) that we use;

- Our social media pages under our control/manage on various platforms, including Facebook, Twitter, Instagram, and others (collectively referred to as "social media"), through which you can access this privacy policy;

- Email communications sent to you as part of our regular business activities;

- Email communications sent as part of newsletters you have subscribed to, in compliance with Canada's Anti-Spam Legislation (CASL);

- Phone conversations and other customer communication channels, such as chat and instant messaging services;

- Fax communications related to our business activities;

- Other customer communication channels, such as fax, chat, or instant messaging services;

Where applicable, activities at a location that facilitate business transactions, including a stay at the establishment.

By accessing the "Auberge sur Mer" website, you accept this Privacy Policy. If you do not accept it, please refrain from browsing the website. This Privacy Policy takes precedence over any previous Privacy Policy.

The "Auberge sur Mer" website and its affiliates are as follows:

www.aubergesurmer.ca

The company's social media accounts are as follows:


Instagram

- april.bistro.de.saison or auberge_sur_mer
- https://www.instagram.com/april.bistro.de.saison/


Facebook

- april.bistro.de.saison or aubergesurmer
- https://www.facebook.com/April-bistro-de-saison-107016148249924/

Our operational territory is limited to Canada, primarily in the province of Quebec. Our practices for personal data protection will be consistent across Canada and will follow the provisions set by the company, which must comply with Law 25 of the province of Quebec.

We have tried to keep the "Auberge sur Mer" Privacy Policy as simple as possible so that it remains understandable and accessible.


If you are unfamiliar with terms such as "cookies," "IP address," and "browser," or if you have questions about "Auberge sur Mer's" privacy practices or the content of our Privacy Policy, please feel free to contact us. Your privacy is important to us at "Auberge sur Mer," and we encourage you to take the time to familiarize yourself with our practices.

1. Scope
At any time, you can choose not to provide all or part of the requested data, and we fully respect this choice. However, this may mean that we will not be able to provide you with access to the website, services, and/or products as fully or completely as requested.


Finally, please note that we will never ask for sensitive personal data on our website or social media platforms, such as information related to race or ethnic origin, political opinions, religion or other beliefs, health, social security numbers, etc. Likewise, we do not require data concerning children.


The core business of "Auberge sur Mer" is not in the field of personal data; therefore, "Auberge sur Mer" will not analyze or process your data beyond what is necessary to provide you with high-quality services and products. This means that we DO NOT use your data to monitor or profile you beyond what is necessary for our activities.

2. The Data We Collect
Definition of non-identifiable information: Personal data that is anonymized and/or aggregated and cannot be associated with an identifiable person is not considered personal data.


"Auberge sur Mer" reserves the right to conduct statistical analyses using the information and/or personal data collected, including data gathered from individuals entering its establishments or through its websites, Wi-Fi network, or entertainment services, in an anonymous and/or aggregated form, in order to understand user interests, improve services, and measure interest in its websites and/or mobile application (if applicable), and their usage. "Auberge sur Mer" does not provide third parties with analyses based on these anonymized and/or aggregated data or even the data themselves.


Definition of personal data: When used in this privacy policy, personal data refers to any information concerning an identifiable person.


In general, "Auberge sur Mer" collects personal information from its guests or about them, as well as from other individuals with whom it does business, for general business purposes, including helping to prevent fraud, unauthorized activities, and claims, fulfilling other responsibilities, and ensuring the safety of its establishments.


We may also use personal information to verify the identity of individuals who communicate with us by phone, electronically, or otherwise, for internal training and quality assurance purposes, to manage our operations, and to ensure the efficiency, reliability, and security of our systems and networks, and to ensure the safety of our guests and our inn.


Furthermore, we may collect and use, as permitted by law, the personal information of our guests to understand their interests and needs in order to offer personalized products, recommendations, and services.


Other uses include processing payments, checking creditworthiness (if applicable), opening and managing accounts, delivering requested products and services, ensuring a reservation and high level of service, complying with regulatory requirements, and enrolling in a loyalty program where you have clearly indicated your consent either orally or in writing.


More specifically, "Auberge sur Mer" collects and uses personal information in the following ways:

I. Information Collected from You or About You
In many cases, we collect personal information directly from you when you visit our establishments, make a reservation at our inn, use our services, file a complaint, submit a request, contact us in person or through our website or social media platforms, or even by phone. This way, you will know when we collect this information.

- Guests. We may collect information such as your name, contact details, email address, payment information, gender identity, date and place of birth, home address, phone number, preferred language of communication, employer contact details (in the context of reserving a meeting room or space for professional meetings), travel itinerary, previous stays, preferences regarding your stay, and other similar information related to your booking or in the broader context of your stay at the inn, including the use of on-site amenities such as dining and concierge services, but only where they are managed and maintained by the inn staff. In the case of amenities managed by third parties, we recommend reviewing the third party's privacy policy, where applicable, as "Auberge sur Mer" will not transfer any data to these third parties; it is your responsibility to contact these third parties and make your reservations, as "Auberge sur Mer" will only act as a referral to the third party. In general, we collect this personal information to provide you with our products and services or the information you requested, or to communicate with you to respond to your questions, requests, or inquiries, or as part of managing promotions or contests you have participated in, if applicable. In some cases, we also collect information related to the security of the premises and the well-being of our guests, such as details about those accompanying you, including the name and age of any children in your company.

- Clients, Suppliers, and Other Business Partners, Personally. We may collect names, addresses, phone numbers (office, mobile), email addresses, and, in some circumstances, personal information obtained during a reference and background check (such as work history, credit reports, and criminal records) of employees of our clients, suppliers, or business partners. We collect this personal information to evaluate and select clients, suppliers, and other business partners, process orders, handle payments, establish and maintain responsible business relationships, provide uninterrupted service, and manage risks.

- Employment Applications. We may collect the information you have provided to "Auberge sur Mer" in your resume for recruitment purposes and other usual human resources-related purposes. For example, we may send you information about new job openings within "Auberge sur Mer." We may also collect personal information as part of a reference and background check (such as work history, credit reports, and criminal records).

I. Paragraph 2: Information Collected from You or About You via an OTA
At paragraph 2, which applies when you make purchases through an OTA (Online Travel Agency) platform, such as Expedia.ca:

- Guests. We collect your information, such as your name, contact details, email address, payment information, gender identity, date and place of birth, home address, phone number, preferred language of communication, automatically via a transfer of information from the OTA. In general, we collect this personal information to provide you with our products and services or the information you have requested, or to communicate with you to respond to your questions, requests, or inquiries, or as part of managing promotions or contests you have participated in, if applicable. In some cases, we also collect information related to the security of the premises and the well-being of our guests, such as details about those accompanying you, including the name and age of any children in your company.

II. Information Collected Automatically, Not Related to OTAs. In some cases, we may collect information automatically that does not necessarily identify you as an individual. For example, we may collect the following types of information:

- Closed-Circuit Television (CCTV). For security purposes and to ensure the safety of our guests, employees, and establishments, we may use CCTV at various locations on our premises. We will display a clear and intelligible notice indicating the presence of cameras on-site. This collection of information is subject to privacy protection laws, and this information may be shared in certain circumstances, as specified in Section 6, Communication of Personal Information, of this privacy policy.

- Door Lock Systems. For security purposes, we may collect information through our door lock system. This information includes the opening and closing times of room doors. This information may be shared in certain circumstances, as outlined in Section 6, Communication of Personal Information, of this privacy policy.

- Browser, Device, Behavior, and Technical Information. When you visit our website or social media platforms and use our Wi-Fi network, we may collect technical information through electronic means such as cookies. This information may include details about your visit or use, including your device/computer's IP address, the browser you used to access our website or social media platforms, your operating system, screen resolution, location, browser language settings, referring site, search keywords (if you accessed our sites via a search engine), the number of pages viewed, as well as the information you entered and the advertisements you saw. We do not collect information such as your gender identity, age group; only your interests may be collected, and these data are not associated with an identifiable individual. We use this information to measure and monitor traffic on our website or social media platforms and to improve the efficiency of our website or social media platforms or our guests' experience. Additionally, we may use the personal information collected from our guests to determine their interests and understand the evolution of their needs in order to improve our products and services, develop new ones, and evaluate potential improvements or other changes to the functions of our website or social media platforms. For information on how you can limit the types of information we collect, use, or share about you when you visit and/or use our website or social media platforms or connect to our Wi-Fi network, please refer to Section 5, Right to Withdraw Consent, of this privacy policy, as well as the cookie management policy. We may also collect and use the following types of information:

- Google Analytics. We use Google Analytics, a service that allows us to see information about user activities online, including, but not limited to, pages viewed, the source, and the time spent on our website or social media platforms and/or our mobile app. This information is anonymized and displayed as figures, meaning it cannot be linked to individuals. You can opt-out of our use of Google Analytics by visiting the Google Analytics opt-out page.

- Google Ads (formerly known as Google AdWords). We use Google Ads to reach potential new customers or existing clients. Remarketing through Google Ads is also used to advertise "Auberge sur Mer" on the Internet and advertise on third-party websites (including Google) to people who have already visited our website or social media platforms. The Google Ads remarketing feature displays ads to you based on the parts of our website or social media platforms you have viewed by placing a cookie on your web browser. This means we may advertise to visitors who have not completed a task on our site or show ads on Google search result pages. This cookie does not identify you or give access to your computer or mobile device. The cookie is only used to notify other websites that you have visited a specific page on our website or social media platforms, so they can show you ads related to that page. If you do not wish to participate in our Google Ads remarketing activities, you can disable this feature in the Google Ads preference manager.

i. Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, is the provider of the Google Analytics service. Google Analytics uses cookies. The information generated by the cookie about the use of "Auberge sur Mer" websites, if applicable, is usually transmitted to a Google server in the United States and stored there. Google is committed to complying with applicable privacy laws and is registered with the U.S. Department of Commerce's Privacy Shield program.

- Tracking Pixels. We may use tracking pixels (also known as invisible pixels or invisible GIFs) on our website or social media platforms to track user actions on them. Unlike cookies, which are stored on your computer or mobile device's hard drive by a website, tracking pixels are invisibly embedded in web pages. Tracking pixels allow us to measure the success rate of our marketing campaigns and compile statistics on the use of our website or social media platforms so that we can manage content more effectively. The information we collect through tracking pixels is generally not linked to the personal data of our users.

- Geolocation Data. We do not automatically collect geolocation data. This data will only be requested from the guest during the booking process.

- Traffic and Device Tracking. In some cases, we may count the number of people entering our inn or monitor the flow patterns within our premises, without identifying the guests, to help us predict demographic information about our guests during their visit to our establishments. We may also track devices that accessed our inn and/or visited or used our services, website, social media platforms, and/or Wi-Fi network for similar purposes and to ensure that our ability to provide reliable Internet services to our guests is not compromised.

- Social Media. If you interact with us through a third-party social media platform (such as Facebook, Instagram, or a similar platform), through which you allow us to collect (or allow the third party to provide) information about you (including personal information) such as details about your friends/relationships, likes, comments you have shared, groups, and location. Additionally, we may receive information about you (including your personal details) if other users of a third-party website give us access to their profiles, and you are one of their friends/relationships or if information about you is otherwise accessible through their web page, profile page, or similar page of your friends/relationships on a social media platform or other third-party interactive website or service. We may combine the information we collect directly about you with the information we receive from third parties to improve our ability to serve you, tailor our content to your needs, and send you information about promotions and/or offers that we believe may interest you, but at all times, in compliance with applicable privacy laws.

- Vehicle Information. If you park in the parking lot of our inn, we may collect information about your vehicle to manage our parking areas, provide parking services, and enforce our parking regulations. We may use your information to communicate with you about future services and/or conduct surveys on the quality of our products, services, or customer service or to offer you additional product and service deals that we believe may interest you. For more information on the type of commercial electronic messages you may receive from us, please refer to Section 3, Communications and Electronic Notifications, of this privacy policy. Unless required or permitted by law, "Auberge sur Mer" will not collect or use personal information for other purposes or new purposes without obtaining another form of consent.

Finally, please note that we will never request sensitive personal data on our website or social media platforms, such as information related to race or ethnic origin, political opinions, religion or other beliefs, health, social security numbers, etc. Similarly, we do not require data concerning children.
Through the "Auberge sur Mer" website, if the user wishes to purchase or consume products/services from the company, such as booking a room at the inn or reserving a table for a meal, they will be required to use the company's external platforms, including:


1. "Libro"
a."LibroService," "Libro Booking," "Libro": Refers to the Libro Inc. application, a Quebec-based company located at 350-4260 Girouard, Montreal, Quebec, H4A 3C9, offering a SaaS (Software as a Service) platform to facilitate table reservation in restaurants.


2. "Réservit"
b. "Réservit" is an application from INTERFACE TECHNOLOGIES, headquartered at Actiparc 1, Bâtiment 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, facilitating room reservations in hospitality/inns.


The user may also book one or more rooms at the inn via OTAs (Online Travel Agency). "Auberge sur Mer" uses the following OTAs:


3. Expedia.ca
c. Expedia.ca is represented in Quebec by Vacances Tour Est (Canada) Inc., holding a Quebec license, located at 3500 Blvd. De Maisonneuve Ouest #610, Westmount, Quebec H3Z 3C1.
d. Expedia.ca is owned by Expedia, a company of the Expedia Group.

3. Communications and Electronic Notifications
You may receive the following types of electronic communications and notifications from Auberge sur Mer:


- Electronic Notifications. You may receive electronic notifications for various purposes, including to facilitate or confirm a transaction, to provide information about your continued use of our products and services or your ongoing subscription or existing accounts, to inform you of any incident concerning the security of your information, or to assert an obligation or right recognized by law.
- Commercial Electronic Messages (CEMs). You may receive commercial electronic messages (CEMs) from Auberge sur Mer if we have your consent to send them via the MailChimp platform:

- Express Consent: You can verify that you have given your consent to Auberge sur Mer (or check the status of your consent) by clicking [Update Your Preferences] in any electronic message you receive from Auberge sur Mer.

- Implied Consent: We may infer your implied consent if: (i) we already have a business relationship with you, or had one that ended less than two (2) years ago (e.g., you made a reservation at our inn, contacted our teams, or made a transaction at one of our on-site businesses); (ii) we received a request from you in the past six (6) months; and/or (iii) you provided us with your email address and the electronic message we sent you complies with the Canadian Anti-Spam Law.


For more information on how you can withdraw your name or address from receiving these commercial electronic messages (CEMs), please refer to Section 5 Right to Withdraw Consent of this Privacy Policy.

4. Your Consent
In general, by interacting and/or doing business with us, visiting our hotels, or providing us with information when using the services of Auberge sur Mer, visiting, interacting with, and/or using our websites and/or Wi-Fi network, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

Exceptions to the Consent Requirement. In certain circumstances, your personal information may be collected, used, or disclosed without your consent. Here are examples of such exceptional circumstances:

- When it is clearly in the person's interest, and consent cannot be obtained in a timely manner, such as in an emergency where the life, health, or safety of the person is threatened, or when legal, medical, or security reasons make obtaining consent impossible or difficult;

- When the information is collected, used, or disclosed to detect or prevent a violation of an agreement, fraud, or any other illegal activity, or to remedy such situations, and obtaining consent would contradict the purpose of collecting the information;

- To comply with a subpoena, warrant, or any other order, or requests from law enforcement authorities, or as otherwise required or permitted by law or any regulatory authority.


For more information on how Auberge sur Mer may disclose your personal information, please refer to Section 6 Disclosure of Personal Information of this Privacy Policy.

5. Right to Withdraw Consent
Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice. However, without this consent, Auberge sur Mer may, in certain cases, limit the services it is able to provide and/or may not be able to establish or maintain a business relationship with you or interact with you. You may also withdraw your consent as follows:


-Marketing by Mail, Telemarketing, and Quality Control Communications. You can decide that you prefer that we do not use your personal information to promote other or new products and/or services that may interest you and that we do not share your information with our affiliates and franchisors. You may also refuse us from communicating with you by mail or phone for marketing purposes or by email or phone for quality control purposes. If this is the case, you can notify us directly by contacting our Privacy Officer. See Section 13 Role of the Privacy Officer.
-Commercial Electronic Messages. You can always limit the number of commercial electronic communications Auberge sur Mer sends you. To stop receiving commercial communications, simply click on the "unsubscribe" or "opt-out" link at the bottom of any commercial email we send you. Please note that even if you refuse to receive promotional communications, we may contact you when permitted by law, for example, to provide important information about our services, your information, or your account.
-Cookie Choices. When visiting or using our websites, you can always block the use of cookies by enabling the appropriate settings in your browser. The "Help" feature in most browsers shows how to prevent your browser from accepting new cookies, how to be notified when a new cookie is placed, or how to disable cookies entirely. If you choose to refuse consent or later block cookies, you may not be able to access content on our websites, either partially or fully. Additionally, you can disable or delete similar data used by browser plugins by modifying the plugin settings or by consulting the developer's website. Our websites use the following types of cookies for the purposes outlined above:

Essential Cookies
These cookies are essential to provide the services offered on our websites and enable certain features. Without these cookies, the services you requested cannot be provided; we use these cookies solely to provide these services.

Functionality Cookies
These cookies allow our websites to remember choices you make while using them. They aim to provide you with a more personalized experience and to prevent you from having to reselect your preferences every time you visit a website.

Analytics and Performance Cookies
These cookies are used to gather information about traffic on our websites and how users use them. The information collected may include the number of visitors to our websites, the websites that directed them to ours, the pages they visited on our websites, the time they visited our websites, whether they had visited before, and other similar information. We use this information to operate our websites more effectively, collect general demographic data, and monitor activity levels on our websites.

Targeted and Advertising Cookies
These cookies track your browsing habits to allow us to present you with advertisements that are more likely to interest you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on this information and with our permission, third-party advertisers may place cookies to enable them to present ads they believe match your interests when you visit third-party websites.

Social Media Cookies
These cookies are used when you share information using a share button on social media platforms or a "like" button on our websites, associate your account with them, or engage with our content on or through a social networking site like Facebook, Twitter, Instagram, or others. The social network will record what you have done.

6. Disclosure of Personal Information
Your personal information will not be sold or transferred to third parties without your consent, unless required by law or as outlined below:

- Affiliated Companies. Auberge sur Mer may, at any time, disclose personal information to its affiliated companies for purposes related to the marketing of services offered by Auberge sur Mer, in accordance with applicable privacy protection laws. Please refer to Section 12 Third-Party Privacy Policy for more information.

- Clients Organizing Your Stay at Our Hotels. If your stay at our hotel is managed or organized by our client, such as your employer or a third party, we may disclose personal information about you to that employer or third party when this information is required for the normal course of our business activities, or otherwise, provided you have given us consent for this purpose and we have received a reasonable written request for access to your personal information (for example, in the context of a work-related investigation).

-Third-Party Service Providers. We may hire third-party service providers (who may be affiliated companies) or engage their services to provide services on our behalf. We provide them with a limited amount of information necessary for them to deliver the required services. They are prohibited from using this information for any other purpose than facilitating and carrying out the services they have been hired to provide.

- As Permitted or Required by Law. From time to time, Auberge sur Mer may disclose your personal information if such disclosure is necessary for the establishment, exercise, or defense of legal claims, in the administration of its loss prevention program, or as permitted by law. For example, Auberge sur Mer may be required to disclose personal information in response to laws, regulations, court orders, subpoenas, valid requests, search warrants, government investigations, or other valid legal requests, or if reasonably necessary to protect the rights, property, and safety of others and Auberge sur Mer. Auberge sur Mer may also disclose information to its accountants, auditors, agents, and lawyers in the enforcement or protection of our legally recognized rights.

- Business Transactions. We may disclose personal information to a third party in the context of a merger, acquisition, or consolidation of businesses, the sale of part of our business, business units, or assets, or any other fundamental business change, regardless of its form. However, in the event the transaction is concluded, your personal information will remain protected by applicable privacy laws. If the transaction is not concluded, we will require the other party not to use or disclose your personal information in any way and to completely delete such information.

- Job Applicants. If you complete and submit an employment application (including the online form available on our websites), you consent to the disclosure of the information contained in this application to the personnel at Auberge sur Mer.

7. Security
We use reasonable security measures to protect your personal information from unauthorized access. We have implemented security measures that include administrative, technical, and physical controls to protect your personal information. For example, we use industry-standard encryption technology to secure sensitive personal information when it is collected and transmitted over the Internet, as well as firewalls, website monitoring software, and intrusion detection systems. In the event of a security incident affecting any of your personal information collected and stored by Auberge sur Mer as described in our privacy policy, we may contact you by email, letter, phone, or other secure communication methods.

The Internet has security and privacy limitations beyond Auberge sur Mer's control. Unfortunately, no data transmission or storage system can be considered completely secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify our Privacy Officer as described in Section 13 Role of the Privacy Officer.

8. Retention of Personal Information
We have processes for retaining personal information that help ensure your personal information is not kept longer than reasonably necessary for the purposes outlined in this privacy policy or to otherwise fulfill our legal obligations.

9. Locations, Storage, and Cross-Border Transfers
Your personal information is stored in secure locations and on servers managed by Auberge sur Mer or its service providers, either at our premises or at those of these service providers. Notwithstanding the above, Auberge sur Mer and its third-party service providers may process or store your personal information outside of Canada. In accordance with the laws of those countries, under certain circumstances, your personal information may be accessible to law enforcement, regulatory authorities, or other foreign entities. For more information on our practices and policies regarding the use of foreign service providers, please contact us as outlined below.

10. Children
We recognize the importance of protecting children's privacy. Children are not permitted to make reservations at our hotels and cannot stay without the consent of their parents. Our websites are not intended for children under the age of sixteen (16) and are not directed at them. If you are under sixteen (16), please do not use our websites, and if you are over sixteen (16) but have not reached the age of majority in your place of residence, you may only use our websites with the participation and permission of a parent or legal guardian. Auberge sur Mer does not intentionally or knowingly collect personal information from children under the age of sixteen (16) without obtaining parental consent.

11. Updating and Accessing Your Information
Auberge sur Mer respects your right to access your personal information and your right to correct it, and complies with all applicable laws regarding access and correction. If you wish to update the personal information we have about you, please contact us using the contact details provided in Section 13 Privacy Officer's Role.


If it is demonstrated that personal information is inaccurate or incomplete, we will correct it appropriately and send the corrected information to any organization to which we have disclosed that personal information in the previous year. If the correction is made, we will record the host's request for correction in our records.

12. Third-Party Privacy Policy
This privacy policy only applies to the use and disclosure of information by Auberge sur Mer. Other websites that may be accessible through our websites, such as websites of OTA (Online Travel Agency) platforms, have their own privacy policies and practices for data collection, use, and disclosure. We encourage you to review the privacy statements of any third parties before providing them with information or taking advantage of any offers or promotions.


The inclusion of external links on any of our websites does not imply endorsement of the site to which the link leads or the services offered there. We have no control over the collection, use, and disclosure of your personal information by third parties and are not responsible for them.


Furthermore, we are not responsible for the data collection, use, disclosure, or security practices of other organizations such as, but not limited to, Facebook, Apple, Google, Instagram, Microsoft, Libro, Reservit, Expedia, and any other OTAs, Hotello, or MailChimp.


See Section 16: Parties Outside Our Control.

13. Role of the Privacy Officer
The Privacy Officer at Auberge sur Mer is responsible for ensuring compliance with this policy as well as provincial and federal regulations.


Please direct any questions, complaints, or concerns regarding this privacy policy or Auberge sur Mer's privacy practices, including how we collect, use, and disclose your personal information, in writing to the person responsible for privacy protection:


Ariane April
General Manager and Co-owner
363, rte du Fleuve
Notre-Dame-du-Portage, QC, Canada
G0L1Y0
888-622-0642
[email protected]

14. Disclosure Statement
In addition to each specific case outlined in this privacy policy, we will also use and disclose personal information when we deem it necessary or appropriate, as follows:

- To comply with applicable laws, including those outside your country of residence;

- To comply with legal processes;

- To respond to requests from public and government authorities, including authorities outside your country of residence, and to meet national security or law enforcement requirements;

- To enforce our terms and conditions;

- To protect our operations;

- To protect the rights, privacy, security, or property of Auberge sur Mer Hotels, the hotels managed by the company, yourself, and others;

- To allow us to pursue remedies available to us or limit the damages we may sustain.

15. Changes to the Privacy Policy
Auberge sur Mer reserves the right to modify this privacy policy at any time by informing you of the implementation of a new privacy policy. Changes, modifications, additions, or deletions will take effect immediately after notice is provided, which may include, but is not limited to, publication on our websites and mobile app or any other method by which you are notified. Significant changes will be more prominently communicated. Following the release of such changes, your continued use of our services, websites, mobile app, and/or Wi-Fi network will indicate that you have acknowledged the modified privacy policy.

16. Parties Outside Our Control
As the provision of the products and services we offer may require various partnerships with affiliated companies, subsidiaries, or business partners, these providers and partners have their own privacy policies and practices.


Although we are meticulous in selecting our providers and partners, we cannot accept responsibility for their privacy policies and practices. Therefore, we encourage you to review their privacy policies before submitting any data to these entities. The same applies to links we may provide to websites that are not Auberge sur Mer websites.


If you wish to understand and learn more about the providers we work with, feel free to contact the Privacy Officer at Auberge sur Mer.


Please note, however, that our partnerships with Google Ads, Facebook, and Instagram are purely for marketing purposes. Regarding Libro and Reserveit, they are purely operational. Nevertheless, the complete management of the data they handle is outside of our control. If you wish to obtain more information on the privacy policies of these companies, please contact them or visit the following websites:

Google Ads
Privacy Policy: https://policies.google.com/privacy listing the following:

- Information collected by Google

- Reasons for collection

- Privacy settings

- Sharing of information

- Security of information

- Data retention

- General rules

- Practices

- Frameworks surrounding data transfer

- Legislative compliance

Terms of Service: https://policies.google.com/terms

Instagram/Meta

- Instagram Data Use Policy: https://about.instagram.com/fr-fr/blog/announcements/instagram-community-data-policy
- Data Use Policy: https://help.instagram.com/155833707900388
- Privacy Policy: https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect
- Terms of Service: https://help.instagram.com/581066165581870/

Libro
- Service: https://librorez.com/en/
- Terms of Service: https://librorez.com/en/terms/
- Privacy Policy: https://librorez.com/en/privacy-policy/
- Cookie Policy: https://www.cookiesandyou.com

Reservit
- Reservit: https://www.reservit.com/
- ReCaptcha Reservit: https://policies.google.com/privacy

- Privacy Policy: https://www.reservit.com/politique-de-confidentialite/
- Legal Notices: https://www.reservit.com/mentions-legales/

- Data and privacy (cookies): https://www.reservit.com/politique-de-confidentialite/

Expedia
- Privacy Policy: https://www.expedia.ca/fr/lp/b/lg-privacypolicy
- Cookie Policy: https://www.expedia.ca/fr/legal/cookies?langid=3084
- Terms of Service: https://www.expedia.ca/fr/lp/b/terms-of-service

- General conditions: https://www.vrbo.com/fr-ca/lp/b/terms-of-service

Facebook/Meta
- Terms & General Conditions: https://fr-ca.facebook.com/policies_center/
- Privacy Policy: https://fr-ca.facebook.com/privacy/policy
- Service conditions: https://fr-ca.facebook.com/legal/terms

- Policy Center, where you can access: Business policies, including: ads, content, audience, platform resources, including: cookies (browser tracking on Facebook platforms), engagement, and policy: https://fr-ca.facebook.com/policies_center/

17. Rights of Individuals Under the General Data Protection Regulation (GDPR)
We understand that many of our guests reside in countries where data protection is governed by the GDPR.


The General Data Protection Regulation (GDPR) of the European Union grants our guests additional rights regarding their personal data. These rights may already be included in this privacy policy, as outlined in this document:

- Right to Information: Guests have the right to request a copy of the personal data we have collected about them.

- Right to Rectification: Guests have the right to request that their personal data be completed or rectified if it is incomplete or incorrect. See Section 11 Updating and Accessing Your Information.

- Right to Erasure: In certain circumstances, guests may request the deletion of their personal data.

- Right to Restrict Processing: Guests who have consented to the processing of their personal data in a specific context may revoke that consent and prevent further processing, provided there is no other relevant justification. This right to withdraw consent does not apply to data we store for the purposes of this policy.

- Right to Data Portability: Guests can request that we transfer the personal data we have stored about them electronically to another service provider.

- Right to Lodge a Complaint: Guests may lodge a complaint with us or the relevant data protection authority regarding our processing of their data. See Section 13 Privacy Officer's Role.

Please note that there are exceptions to the above rights, and not all rights can be exercised in every situation. In accordance with the rights outlined above, any request should be detailed enough to identify the personal data sought. A request for access to personal data should be submitted to the Privacy Officer at Auberge sur Mer, as described in Section 13 Privacy Officer's Role.


We will provide access to the requested information within 30 business days or provide written notice of an extension if more time is needed to respond to the request.


If a request is fully or partially denied, we will inform the requester in writing, indicating the reasons for the refusal and the available remedies.

END OF PRIVACY POLICY